hero_usecases

Use Cases

The customer conversation takes many forms.
Layer can power them all.

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Use Cases

The customer conversation takes many forms.
Layer can power them all.

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The Customer

Messaging is the native UX of mobile.
Deliver a frictionless, delightful customer experience that converts.

Commerce that comes to you

Beyond phone and email, let your customers talk to you the way they want in 2017—through messaging.

Frictionless purchasing

Leverage rich cards to create a frictionless, mobile-native purchase experience for your customers.

Personal and personalized shopping

From a stylist that knows you to a bot that learns after every interaction, Layer makes commerce conversational again—the right way.

The Customer

Messaging is the native UX of mobile.
Deliver a frictionless, delightful customer experience that converts.

Commerce that comes to you

Beyond phone and email, let your customers talk to you the way they want in 2017—through messaging.

Frictionless purchasing

Leverage rich cards to create a frictionless, mobile-native purchase experience for your customers.

Personal and personalized shopping

From a stylist that knows you to a bot that learns after every interaction, Layer makes commerce conversational again—the right way.

The Salesperson

Sell directly to your customers the old fashioned way—by talking with them. No middlemen.

Supercharged rep productivity

Let your sales reps handle multiple conversations at once by triaging and leveraging automation around the edges.

Deep personalization

Allow your sales reps to form a personal relationship with customers and help them sell with personalized recommendations.

Support

Your customers don’t want to send emails into a black hole, open a faceless ticket or wait on hold. Support them the way they expect to be supported in a mobile-first world.

The Salesperson

Sell directly to your customers the old fashioned way—by talking with them. No middlemen.

Supercharged rep productivity

Let your sales reps handle multiple conversations at once by triaging and leveraging automation around the edges.

Deep personalization

Allow your sales reps to form a personal relationship with customers and help them sell with personalized recommendations.

Support

Your customers don’t want to send emails into a black hole, open a faceless ticket or wait on hold. Support them the way they expect to be supported in a mobile-first world.

The Support Representative

Maintain persistent, contextual customer conversations that
give your reps a full view of customer histories.

In-conversation issue resolution

From sending a return shipping box to changing a flight reservation, empower your reps to resolve customer issues immediately with rich messages.

Smart triage

Leverage Layer’s flexible server-side logic to tag and prioritize incoming support requests.

Integration with systems of record

Integrate your ticketing system of choice seamlessly into your support agent UI in whatever way makes sense for your business.

The Support Representative

Maintain persistent, contextual customer conversations that
give your reps a full view of customer histories.

In-conversation issue resolution

From sending a return shipping box to changing a flight reservation, empower your reps to resolve customer issues immediately with rich messages.

Smart triage

Leverage Layer’s flexible server-side logic to tag and prioritize incoming support requests.

Integration with systems of record

Integrate your ticketing system of choice seamlessly into your support agent UI in whatever way makes sense for your business.

Layer for Commerce

Concierge commerce

Use the human touch to sell in a more personal and personalized way.

Frictionless purchasing

Leverage rich cards to create a frictionless, mobile-native purchase experience.

In-context support

Maintain a persistent, contextual conversation with customers to provide quality support.

Layer for Marketplaces

Buyer-seller chat

Facilitate productive conversations between buyers and sellers that build trust and make transacting easier.

Meeting logistics

Use rich, contextual meeting cards to facilitate in-person or virtual meetings in a multi-sided marketplace.

Support and issue resolution

Cut down on stressful support email addresses and let market participants sort issues out by maintaining low-pressure communication.

Layer for Communities

Direct messaging

Foster deeper connections between community members and keep them connecting inside your app.

Public channels

Create open spaces for community members to communicate and share content.

Rich content sharing

Let community members express themselves more fully with rich content sharing integrated right inside their conversations and channels.

Embrace the Messaging Revolution

Talk to one of our experts about how to transform your customer conversation