Layer powers mobile
customer conversations

Layer powers engaging
customer conversations

Layer powers valuable
customer conversations

Layer powers intelligent
customer conversations

Layer powers your
customer conversations

Layer powers mobile
customer conversations

Layer powers engaging
customer conversations

Layer powers valuable
customer conversations

Layer powers intelligent
customer conversations

Layer powers your
customer conversations

Messaging Best
Practices Guide

How to build an incredible
messaging experience

Learn more

Nordstrom Trunk Club
Conversions Jump 54% with Layer

How frictionless messaging helps
Trunk Club convert more customers

Learn more

Messaging Design Kit
for Sketch

Everything you need
to design rich messaging

Learn more

Layer is the Customer Conversation Platform

Valuable customer relationships come from valuing your customer conversation

SUPPORT FUNNEL

Resolve issues in real time

Allow customers to quickly communicate their issues. Problems are resolved before they escalate with in-app messaging.

Improve customer satisfaction

Direct communication lets you customize each interaction with your mobile audience.

Increase customer lifetime value

By creating a uniquely positive experience, you can turn casual visitors into loyal customers.

SALES FUNNEL

Create a unique branded experience

Bring the in-person shopping experience to the digital world with an in-app concierge messaging service.

Increase conversion rate

Mobile navigation issues and limited information kill mobile conversions. Direct communication puts an end to cart abandonment.

Accelerate time to pay

Customers can pay immediately through messaging. Once their concern is resolved, payment is quick and easy.

A Complete Messaging Stack as a Service

Everything you need to build rich messaging experiences into your web and mobile applications

One-on-one
and group messaging

Multi-device sync

Open source UI components

Per-message delivery
and read receipts

Any message type

External services integrations

Smart push notifications

Offline support

Conversations Are Shifting from
Email and Phone Calls to Messaging

____

A Layer story told by founder and CEO Ron Palmeri

“In my view, messaging becomes the ultimate source of our customers’ interactions with
Staples. Whether they’re on our app or website, calling us or pressing the Easy Button,
whatever they do I want to be reflected in their conversation history.”

____

IAN GOODWINHEAD OF ARTIFICAL INTELLIGENCE AND MACHINE LEARNING / STAPLES

Recent from our blog

News and views from Layer

Messaging 101 Series: Increase Engagement with Typing Indicators

Increase Engagement with Typing Indicators

Best practices around bringing this consumer social staple into your customer conversations It doesn’t matter if you’re a hotel chain, a retailer, an airline, a financial services firm, or any other type of company—your digital experiences have to be sticky. The shift away from brick-and-mortar, face-to-face business has made engagement more difficult. There were always […]

Introducing the New Layer Dashboard

Introducing the New Layer Dashboard

A powerful way to manage messaging applications across your organization We recently announced the general release of the new Layer Dashboard to help customers better manage their usage. The Layer Dashboard is essentially your hub for working with our services and managing individual applications, critical data, users, and settings. As you build out an ecosystem of […]

Messaging 101 Series: Managing History Access Properly

Messaging Series: Managing History Access Properly

How to think about allowing users to manage their conversation history No matter what changes in the world of digital customer experiences, one thing will always stay the same—the need for speed. We’ve traditionally seen the need for in website development. Every second of loading time delay can result in lost revenue. In fact, 40% […]