Layer powers mobile
customer conversations
Layer powers engaging
customer conversations
Layer powers valuable
customer conversations
Layer powers intelligent
customer conversations
Layer powers your
customer conversations
Valuable customer relationships come from valuing your customer conversation
Allow customers to quickly communicate their issues. Problems are resolved before they escalate with in-app messaging.
Direct communication lets you customize each interaction with your mobile audience.
By creating a uniquely positive experience, you can turn casual visitors into loyal customers.
Bring the in-person shopping experience to the digital world with an in-app concierge messaging service.
Mobile navigation issues and limited information kill mobile conversions. Direct communication puts an end to cart abandonment.
Customers can pay immediately through messaging. Once their concern is resolved, payment is quick and easy.
Everything you need to build rich messaging experiences into your web and mobile applications
News and views from Layer
Discover the Conversational Economy! The Conversational Economy series will explore the trends in business and technology that are taking us back to a relationship-based economy, where customers are treated as individuals, and where businesses no longer need to guess as to what their customers want. Commerce Rebooted! Commerce used to be personal. We used to […]
The new unbundlers I’ve always loved the Jim Barksdale quote from the Netscape IPO roadshow: “There’s only two ways I know of to make money: bundling and unbundling” — mainly for its simplicity and truth that has stood the test of time and markets. Today, Amazon has emerged as the Apex Predator of bundlers. Amazon […]
How Messaging Helps Move e-Commerce Beyond the Shopping Cart
Ben Basche, 9th June 2017, Communications /Beyond the Shopping Cart The Outdated e-Commerce Shopping Cart Shopping cart experiences have always formed the bedrock of e-commerce. Customers spend time finding products on the merchant’s website or app, add those products to a digital shopping cart, and then follow the payment flow to check out. As the newcomer in retail in the 1990s, […]