Layer powers mobile
customer conversations

Layer powers engaging
customer conversations

Layer powers valuable
customer conversations

Layer powers intelligent
customer conversations

Layer powers your
customer conversations

Layer powers mobile
customer conversations

Layer powers engaging
customer conversations

Layer powers valuable
customer conversations

Layer powers intelligent
customer conversations

Layer powers your
customer conversations

Messaging Best
Practices Guide

How to build an incredible
messaging experience

Learn more

Nordstrom Trunk Club
Conversions Jump 54% with Layer

How frictionless messaging helps
Trunk Club convert more customers

Learn more

Messaging Design Kit
for Sketch

Everything you need
to design rich messaging

Learn more

Layer is the Customer Conversation Platform

Valuable customer relationships come from valuing your customer conversation

SUPPORT FUNNEL

Resolve issues in real time

Allow customers to quickly communicate their issues. Problems are resolved before they escalate with in-app messaging.

Improve customer satisfaction

Direct communication lets you customize each interaction with your mobile audience.

Increase customer lifetime value

By creating a uniquely positive experience, you can turn casual visitors into loyal customers.

SALES FUNNEL

Create a unique branded experience

Bring the in-person shopping experience to the digital world with an in-app concierge messaging service.

Increase conversion rate

Mobile navigation issues and limited information kill mobile conversions. Direct communication puts an end to cart abandonment.

Accelerate time to pay

Customers can pay immediately through messaging. Once their concern is resolved, payment is quick and easy.

A Complete Messaging Stack as a Service

Everything you need to build rich messaging experiences into your web and mobile applications

One-on-one
and group messaging

Multi-device sync

Open source UI components

Per-message delivery
and read receipts

Any message type

External services integrations

Smart push notifications

Offline support

Conversations Are Shifting from
Email and Phone Calls to Messaging

____

A Layer story told by founder and CEO Ron Palmeri

“In my view, messaging becomes the ultimate source of our customers’ interactions with
Staples. Whether they’re on our app or website, calling us or pressing the Easy Button,
whatever they do I want to be reflected in their conversation history.”

____

IAN GOODWINHEAD OF ARTIFICAL INTELLIGENCE AND MACHINE LEARNING / STAPLES

Recent from our blog

News and views from Layer

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This is a guest post by Frank Nawabi, co-founder and head of business development at Tenor Getting your point across in a mobile message can be frustrating. You have a thought or feeling stuck in your head. It’s a hassle to type everything out in that small text box. An emoji just doesn’t cut it. […]

Why Interactive Voice Response Isn’t a Necessary Evil

About Interactive Voice Response Interactive voice response (IVR) systems have been helping airlines, banks, and other types of organizations lighten the load on contact centers dealing with hundreds of thousands of daily support calls. But even if you work at a company that relies on IVR, we can be honest—these systems are brutal from the […]

How BOOK A TIGER Uses Messaging to Build Trust Between Customers and Cleaners

How BOOK A TIGER Uses Layer Messaging BOOK A TIGER is a Berlin-based company that provides on-demand cleaning services for both residential and business customers. Founded in 2014, BOOK A TIGER has grown quickly and raised $21.5 million in venture capital in February 2017. On the consumer side, BOOK A TIGER’s ability to build trust […]