Algorithms Are Not Enough in Financial Services

Algorithms Are Not Enough in Financial Services

Algorithms Are Not Enough in Financial Services For every article you see about the advantages of emerging artificial intelligence (AI) technology, it seems like there are 3 or 4 discussing how machines are going to take all our jobs. Finance has been one industry where employees are already experiencing significant displacement. However, financial services firms […]

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Introducing Layer UI for Web

Messaging Best Practices

We are pleased to announce that Layer UI for Web is now generally available. Layer UI for Web extends the Layer Web SDK to include a library of customizable, commonly used widgets to be used for creating web-based messaging experiences. These widgets are intended to allow developers to focus on the look, feel and use-case […]

Customers Are People, Not Just Accounts—Let’s Start Treating Them That Way

Customers Are People, Not Just Accounts I was walking by the Ferry Building in San Francisco recently and a poster in the window of a big bank caught my eye. It said: “Customers want to be treated as people, not accounts.” It’s a simple statement, but it’s so true no matter what industry you’re in—especially […]

Why Interactive Voice Response Isn’t a Necessary Evil

About Interactive Voice Response Interactive voice response (IVR) systems have been helping airlines, banks, and other types of organizations lighten the load on contact centers dealing with hundreds of thousands of daily support calls. But even if you work at a company that relies on IVR, we can be honest—these systems are brutal from the […]

How Overnight Uses Layer to Engage with Guests and Build Trust Quickly

Messaging Best Practices

Overnight Success Story Overnight is a spontaneous travel-booking app—a platform that acts as a last-minute Airbnb. While many might think people are too focused on digital experiences, Overnight believes human interaction is alive and well as travel becomes more of a lifestyle rather than a luxury. The goal of Overnight is to facilitate a spontaneous […]

5 Key Takeaways from FinovateSpring 2017

Zoom on FinovateSpring 2017 FinovateSpring 2017 wasn’t like most conferences. With just two days to deliver value to the 1,200+ attendees from nearly 100 finance, insurance, consulting, and technology businesses, you might expect a jam-packed schedule of panel discussions and keynote presentations. But Finovate takes a different approach. Instead, FinovateSpring gave 59 companies a chance […]