Looking Back at RISE 2017 in Hong Kong

RISE 2017 in Hong Kong

Layer Gets Involved in the Growing Startup Scene in Asia I grew up in Hong Kong, so when I headed there to attend RISE 2017 I felt a bit sentimental. It’s amazing to see that the startup scene in Asia is finally picking up. And even better, it’s growing exponentially. The RISE conference is put […]

The Rise of Chatbots in Native Apps

The Rise of Chatbots in Native Apps

Are Chatbots Actually Dead on Arrival? It’s been a wild year for chatbots. After Facebook announced the launch of the Messenger Platform with bot support at F8 2016, AI-powered messaging took off. In just over a year, Messenger grew to include over 100,000 developers and 100,000 chatbots. But while the tech industry has been ablaze […]

Introducing Typing Indicator Support for Delayed Messaging

With the Layer Server API, you can create chatbots that work alongside human agents to scale your customer experience. Our Server API, when combined with the Webhooks API, helps customers enable responsive automation in their messaging services. We’re happy to announce that typing indicator support for delayed messaging via Server API is now generally available […]

How Notification Actions Help You Tighten the Conversation Loop

Notification Actions— A New Tool in Your Messaging Belt Do you remember the days before your iOS or Android phone had a notification center? Every time an app would update or you’d receive a text message, your digital experience would be interrupted by a pop up alert. Push notifications became so prevalent that the pull-down […]

Set User Expectations in Messaging with Presence

Set User Expectations in Messaging with Presence

Presence Information Boosts Engagement (if Done Right) Do you remember when AOL Instant Messenger took the world by storm? It’s hard to believe that the chat app that popularized desktop instant messaging is over 20 years old now. You might not use AIM anymore, but take a look at your modern messaging apps. You’ll notice […]

Introducing the Layer Conversation Design System

Discover Layer’s Conversation Design System!

Bringing Design System Thinking to Layer Last year, we launched the Messaging Design Kit – an effort to help designers, developers and product managers imagine their ideal messaging experience. With over 10,000 downloads and 900 upvotes on Product Hunt, the Design Kit v1 was a great way for us to move the discipline of conversation […]