Open Letter to Retail

Conversational Commerce is Transforming How We Sell

To some, scheduling a transfer with your bank via Whatsapp and discussing the best mobile contracts through Facebook Messenger sounds crazy. To others, this is already a reality, and it’s called conversational commerce. Conversational commerce is here, and it’s completely changing the way consumers interact with and purchase from brands. Here’s what you need…

Transforming the Retail Banking Customer Conversation

Conversational Banking: A Revolution Here to Stay

Thanks to ever-evolving AI, brands are able to engage with customers and leads like never before. Conversational Banking is the next big thing after mobile banking and the financial sector is adopting it en masse. Here’s what all the fuss is about, and why it’s here to stay. What is conversational banking? First, let’s…

Introducing “Mark All as Read” in Customer Conversations

Wunder Increases Conversions 2X with Layer

About German behavioral economist Gunnar Froh is a Web 2.0 tech-boom original who founded house-sharing app Accoleo, acquired by AirBnB in 2011. After journeying to Silicon Valley to work with the accommodation giant, Gunnar wanted to iterate on the urban mobility solutions he had witnessed. Anchored in behavioral economics principles, Gunnar set about building…

Messaging—The Past, Present, and Future of Voice Interfaces

Conversational Marketing Is the Future, Here’s What You Need to Know

People don’t want to answer cold calls, email back and forth, or use impersonal contact forms. They want rich, 1:1 conversations when and where they please. They want: conversational marketing. This is why conversational marketing is the future. Our CEO and Founder, Ron Palmeri, sees that future. Gartner sees it. And, judging by the…

Plug the Holes in Your Sales Funnel

Using Conversational AI to Increase Your Lead Conversions

The chatbot craze began in 2016, but is already being replaced by the next big thing: full-fledged conversational AI. Juniper research believes conversational AI can cut business expenses by $8 Billion in less than 5 years. The potential cost savings benefits alone are enough for many enterprises to have their interests peaked, but conversational…

What the CVS-Aetna Deal Means for Healthcare Experiences

What the CVS-Aetna Deal Means for Healthcare Experiences

The CVS-Aetna deal is a response to the undercurrent of disruption in healthcare delivery. But what does it say about how healthcare experiences will evolve for both patients and businesses?