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Real Estate Will Always be About Connecting Buyers and Sellers

How to Provide Exceptional Customer Service Through Conversation

One of the best things about live chat is its powerful ability to provide exceptional customer service. In fact, 73% of customers who engage with a brand’s live chat support report being satisfied with their experience. That’s the highest levels of satisfaction with any form of support! But even if you realize that live…

5 Tactics to Increase Customer Engagement

The line between customer service and marketing has grown thinner than ever. Now, the two are often considered together when looking for ways to either improve marketing performance or improve customer satisfaction. Right in the middle of that intersection is customer engagement. In many cases, increasing customer engagement boosts both satisfaction and awareness. But…

Open Letter to Retail

Conversational Commerce is Transforming How We Sell

To some, scheduling a transfer with your bank via Whatsapp and discussing the best mobile contracts through Facebook Messenger sounds crazy. To others, this is already a reality, and it’s called conversational commerce. Conversational commerce is here, and it’s completely changing the way consumers interact with and purchase from brands. Here’s what you need…

Transforming the Retail Banking Customer Conversation

Conversational Banking: A Revolution Here to Stay

Thanks to ever-evolving AI, brands are able to engage with customers and leads like never before. Conversational Banking is the next big thing after mobile banking and the financial sector is adopting it en masse. Here’s what all the fuss is about, and why it’s here to stay. What is conversational banking? First, let’s…

Messaging—The Past, Present, and Future of Voice Interfaces

Conversational Marketing Is the Future, Here’s What You Need to Know

People don’t want to answer cold calls, email back and forth, or use impersonal contact forms. They want rich, 1:1 conversations when and where they please. They want: conversational marketing. This is why conversational marketing is the future. Our CEO and Founder, Ron Palmeri, sees that future. Gartner sees it. And, judging by the…

Plug the Holes in Your Sales Funnel

Using Conversational AI to Increase Your Lead Conversions

The chatbot craze began in 2016, but is already being replaced by the next big thing: full-fledged conversational AI. Juniper research believes conversational AI can cut business expenses by $8 Billion in less than 5 years. The potential cost savings benefits alone are enough for many enterprises to have their interests peaked, but conversational…