Algorithms Are Not Enough in Financial Services

Algorithms Are Not Enough in Financial Services

Algorithms Are Not Enough in Financial Services For every article you see about the advantages of emerging artificial intelligence (AI) technology, it seems like there are 3 or 4 discussing how machines are going to take all our jobs. Finance has been one industry where employees are already experiencing significant displacement. However, financial services firms […]

Introducing Layer UI for Web

We are pleased to announce that Layer UI for Web is now generally available. Layer UI for Web extends the Layer Web SDK to include a library of customizable, commonly used widgets to be used for creating web-based messaging experiences. These widgets are intended to allow developers to focus on the look, feel and use-case […]

Customers Are People, Not Just Accounts—Let’s Start Treating Them That Way

Customers Are People, Not Just Accounts I was walking by the Ferry Building in San Francisco recently and a poster in the window of a big bank caught my eye. It said: “Customers want to be treated as people, not accounts.” It’s a simple statement, but it’s so true no matter what industry you’re in—especially […]

Visual Expression: Saying it better with Tenor GIFs

This is a guest post by Frank Nawabi, co-founder and head of business development at Tenor Getting your point across in a mobile message can be frustrating. You have a thought or feeling stuck in your head. It’s a hassle to type everything out in that small text box. An emoji just doesn’t cut it. […]

Why Interactive Voice Response Isn’t a Necessary Evil

About Interactive Voice Response Interactive voice response (IVR) systems have been helping airlines, banks, and other types of organizations lighten the load on contact centers dealing with hundreds of thousands of daily support calls. But even if you work at a company that relies on IVR, we can be honest—these systems are brutal from the […]

How BOOK A TIGER Uses Messaging to Build Trust Between Customers and Cleaners

How BOOK A TIGER Uses Layer Messaging BOOK A TIGER is a Berlin-based company that provides on-demand cleaning services for both residential and business customers. Founded in 2014, BOOK A TIGER has grown quickly and raised $21.5 million in venture capital in February 2017. On the consumer side, BOOK A TIGER’s ability to build trust […]

How Overnight Uses Layer to Engage with Guests and Build Trust Quickly

Overnight Success Story Overnight is a spontaneous travel-booking app—a platform that acts as a last-minute Airbnb. While many might think people are too focused on digital experiences, Overnight believes human interaction is alive and well as travel becomes more of a lifestyle rather than a luxury. The goal of Overnight is to facilitate a spontaneous […]

5 Key Takeaways from FinovateSpring 2017

Zoom on FinovateSpring 2017 FinovateSpring 2017 wasn’t like most conferences. With just two days to deliver value to the 1,200+ attendees from nearly 100 finance, insurance, consulting, and technology businesses, you might expect a jam-packed schedule of panel discussions and keynote presentations. But Finovate takes a different approach. Instead, FinovateSpring gave 59 companies a chance […]

Looking Back on the 2017 EyeforTravel San Francisco Summit

2017 EyeforTravel San Francisco Summit The theme for this year’s EyeforTravel San Francisco Summit was the Digital Big Bang—the need for the travel industry to adapt and keep pace with new digital competitors. Put simply, hotels need to find ways to compete with Airbnb and airlines can’t let OTAs take over. We had the privilege […]

What hotels are missing about competing with Airbnb

The New York Times published a great piece about the hotel industry’s plan to combat Airbnb. The writer, Katie Benner, exposes the not-so-surprising truth that the largest hotel industry association’s ace in the hole is going after state and local legislators to restrict Airbnb’s operations and hopefully slow them down. Airbnb might be the biggest […]

World-Class Messaging in Minutes

Guide to World-Class Messaging We know that messaging increases customer engagement and improves conversion. No matter what industry you’re in, a 1:1 customer conversation strategy can lead to business success. However, creating your own branded messaging experience might sound easier said than done. But did you know you can achieve world-class messaging in just a […]

FinovateSpring 2017: Bringing Financial Services Out of the Stone Age

Bringing Financial Services Out of the Stone Age The financial services industry is one of the most heavily affected by digital transformation. With such strict regulatory and security standards to adhere to, it’s no surprise that going digital has been a challenge. But just because digital transformation is difficult doesn’t mean banks and other financial […]