Whitepaper: Bringing Chatbots into the Customer Conversation

New White Paper: Bringing Chatbots into the Customer Conversation

Brands have mixed feelings about chatbots in 2017. Are they a customer experience saving grace, or just an overhyped technology? Our new whitepaper, Bringing Chatbots into the Customer Conversation, cuts through all the chatbot noise and explains how brands can make them more effective pieces of an overall messaging strategy.

How Trusted Uses Layer to Build Trust in the Childcare Space

How Trusted Uses Layer to Build Trust in the Childcare Space

Trusted is an on-demand service enabling parents to find immediate child care from a selection of vetted professionals. In-app messaging is at the core of Trusted’s service, but implementation was going to be a challenge. Find out how Layer helped Trusted create a messaging experience that builds trust and keeps parents in the loop

Layers of a Well-Oiled Engineering Team

Layers of a Well-Oiled Engineering Team

Layer strives to give engineers the autonomy and context they need to succeed in building great products while still having fun. Layer VP of Engineering Kevin Schraith gives an introduction to Layer’s unique engineering culture.

R-E-S-P-E-C-T, Find Out What It Means to Customer Experience

R-E-S-P-E-C-T, Find Out What It Means to Customer Experience

Despite advancements in CRM systems, most of today’s customer service technology is self-centered. We want to use technology to learn about our customers and our interactions with them, ultimately to pursue our own business goals. This technology often fails to respect customers’ time. Find out why respect and customer experience go hand in hand.

Designing the perfect customer conversation

Webinar Replay: Designing the Perfect Customer Conversation

Every messaging experience is unique. But it’s clear that there are certain aspects of design that are common to all brands. This is why the Layer Conversation Design System is a valuable tool for any customer. Find out a few reasons why this system is so important for designers and developers.

Webinar Replay: Building a Successful Customer-Centric Approach to Digital Transformation

Webinar Replay: Building a Successful Customer-Centric Approach to Digital Transformation

If you’re looking at digital transformation and wondering where to start, it’s time to focus on transforming the customer experience with messaging.