Securing the Customer Conversation

Securing the Customer Conversation

We recently achieved full HIPAA compliance, demonstrating our ongoing commitment to powering the next generation of healthcare technology and increasing customer/patient confidence. But our commitment to security goes beyond the healthcare industry to financial services and other regulated industries. Layer is built from the ground up with security in mind.

Transforming the Retail Banking Customer Conversation

Transforming the Retail Banking Customer Conversation

Consumer expectations have reached a point that simply having a mobile banking experience isn’t enough. Retail banks have to question whether or not they’re delivering real value for consumers—or if they’re just replicating a creaky old website on mobile. Layer helps retail banks deliver real value to today’s mobile-first customers.

Transforming the Airline Customer Conversation

Transforming the Airline Customer Conversation

To keep up with the competition, airlines must succeed with digital transformation. However, rather than focusing on backend profitability, airlines should be driving digital transformation through feature-rich customer conversations. Unique customer conversations will help airlines regain control of the travel experience, maximize PRASM, and minimize CASM.

Creating Delightful Moments Throughout the Entire Customer Journey

Creating Delightful Moments Throughout the Entire Customer Journey

For many business leaders, keeping up with new technologies like artificial intelligence, machine learning, and chatbots is enough to draw all attention. But as you navigate these new technologies, there’s something more important to focus on—the customer. Our new white paper tells you how to create delightful moments throughout the digital customer journey.

Transforming the Hospitality Customer Conversation

Transforming the Hospitality Customer Conversation

The hospitality industry can no longer rely on incremental improvements to mobile apps or minor web optimization efforts to maintain customer attention. As Millennials continue to become prime customers, the hospitality industry must embrace mobile messaging and customer conversations as the keys to market leadership. Find out how Layer can help.

Whitepaper: Bringing Chatbots into the Customer Conversation

New White Paper: Bringing Chatbots into the Customer Conversation

Brands have mixed feelings about chatbots in 2017. Are they a customer experience saving grace, or just an overhyped technology? Our new whitepaper, Bringing Chatbots into the Customer Conversation, cuts through all the chatbot noise and explains how brands can make them more effective pieces of an overall messaging strategy.