Twitter Is Not a Customer Support Strategy

Twitter Is Not a Customer Support Strategy

Twitter may feel like the best way to interact with the 90% of consumers who have used social to communicate with brands. But in reality, social customer support isn’t the key to crisis management. See why a more conversational approach to customer support is the best way to retain your customers.

How Ahoy Uses Layer to Make Business Travel Easy

Ahoy Makes Business Travel Easy with Layer

Ahoy is a flight booking and travel support service for businesses. We spoke to Ahoy Co-Founder and CTO, Bart Hernas, about how the company has evolved. Check out how they’re using the Layer Customer Conversation Platform to make business travel easy.

Real Estate Will Always be About Connecting Buyers and Sellers

Real Estate Will Always be About Connecting Buyers and Sellers

Reliance on digital services will only increase in the coming years. But no matter what new technology emerges, the real estate business will always be about connecting buyers and sellers. See how you can use new technology as a means to a customer-centric end.

Travel Companies: Focus on Customer Conversation

Travel Companies: Focus on Customer Conversation Over Solicitation

Disruption in the travel industry shouldn’t feel disruptive. The customer communications strategies that used to work now feel more like solicitations. And travelers are starting to tune brands out. See how you can make customer conversations more delightful at every stage of the journey.

How rTribe Uses Layer to Transform Mental Health Support

How rTribe Uses Layer to Transform Mental Health Support

In just two years, the rTribe mental health support platform has grown to nearly 200,000 users. We’re proud to say that Layer has been with the team from the start. Find out how we’ve helped rTribe create seamless customer conversations and build a two-sided marketplace for digital counseling.

Financial Services Disruption: Opportunity or Burden?

Financial Services Disruption: Opportunity or Burden?

Disruption is an ever-present challenge for incumbent financial services brands. You have two options—view disruption as a burden and take a defensive approach; or see it as an opportunity and adapt proactively. See how you can claim the innovation opportunity by improving the customer experience.