Layers of a Well-Oiled Engineering Team

Layers of a Well-Oiled Engineering Team

Layer strives to give engineers the autonomy and context they need to succeed in building great products while still having fun. Layer VP of Engineering Kevin Schraith gives an introduction to Layer’s unique engineering culture.

R-E-S-P-E-C-T, Find Out What It Means to Customer Experience

R-E-S-P-E-C-T, Find Out What It Means to Customer Experience

Despite advancements in CRM systems, most of today’s customer service technology is self-centered. We want to use technology to learn about our customers and our interactions with them, ultimately to pursue our own business goals. This technology often fails to respect customers’ time. Find out why respect and customer experience go hand in hand.

Designing the perfect customer conversation

Webinar Replay: Designing the Perfect Customer Conversation

Every messaging experience is unique. But it’s clear that there are certain aspects of design that are common to all brands. This is why the Layer Conversation Design System is a valuable tool for any customer. Find out a few reasons why this system is so important for designers and developers.

Webinar Replay: Building a Successful Customer-Centric Approach to Digital Transformation

Webinar Replay: Building a Successful Customer-Centric Approach to Digital Transformation

If you’re looking at digital transformation and wondering where to start, it’s time to focus on transforming the customer experience with messaging.

Messaging Drives One-to-One Marketing and Creates Learning Relationships

Messaging Lets Customers Tell You Exactly What They Want

Customer-centricity is the name of the game in today’s mobile-first world. But whether you’re trying to follow the Five I’s of one-to-one marketing or focusing on fostering learning relationships, you need the right medium for customer conversations. Find out why messaging is the perfect fit for a one-to-one business.

Integrate Messaging into Your SaaS App

It’s Time to Integrate Messaging into Your SaaS App

Just about every tool you use and website you visit has that little chat bubble stuck in the bottom-right corner to let you know you can get in touch with customer service if necessary. But SaaS companies can go deeper with messaging. Direct messaging integration can facilitate communication between users and improve collaboration.