Creating Delightful Moments Throughout the Entire Customer Journey

Creating Delightful Moments Throughout the Entire Customer Journey

For many business leaders, keeping up with new technologies like artificial intelligence, machine learning, and chatbots is enough to draw all attention. But as you navigate these new technologies, there’s something more important to focus on—the customer. Our new white paper tells you how to create delightful moments throughout the digital customer journey.

Transforming the Hospitality Customer Conversation

Transforming the Hospitality Customer Conversation

The hospitality industry can no longer rely on incremental improvements to mobile apps or minor web optimization efforts to maintain customer attention. As Millennials continue to become prime customers, the hospitality industry must embrace mobile messaging and customer conversations as the keys to market leadership. Find out how Layer can help.

Whitepaper: Bringing Chatbots into the Customer Conversation

New White Paper: Bringing Chatbots into the Customer Conversation

Brands have mixed feelings about chatbots in 2017. Are they a customer experience saving grace, or just an overhyped technology? Our new whitepaper, Bringing Chatbots into the Customer Conversation, cuts through all the chatbot noise and explains how brands can make them more effective pieces of an overall messaging strategy.

How Trusted Uses Layer to Build Trust in the Childcare Space

How Trusted Uses Layer to Build Trust in the Childcare Space

Trusted is an on-demand service enabling parents to find immediate child care from a selection of vetted professionals. In-app messaging is at the core of Trusted’s service, but implementation was going to be a challenge. Find out how Layer helped Trusted create a messaging experience that builds trust and keeps parents in the loop

Layers of a Well-Oiled Engineering Team

Layers of a Well-Oiled Engineering Team

Layer strives to give engineers the autonomy and context they need to succeed in building great products while still having fun. Layer VP of Engineering Kevin Schraith gives an introduction to Layer’s unique engineering culture.

R-E-S-P-E-C-T, Find Out What It Means to Customer Experience

R-E-S-P-E-C-T, Find Out What It Means to Customer Experience

Despite advancements in CRM systems, most of today’s customer service technology is self-centered. We want to use technology to learn about our customers and our interactions with them, ultimately to pursue our own business goals. This technology often fails to respect customers’ time. Find out why respect and customer experience go hand in hand.