Voice and the Elderly—There’s More to the Conversation

Voice and the Elderly—There’s More to the Conversation

Voice is the most natural messaging interface for the elderly and has the power to change healthcare as we know it. But as hospitals and nursing homes embrace voice assistants for elder care, many are missing the big-picture advantages of conversational healthcare. See why it’s important to incorporate voice into a larger messaging strategy.

R-E-S-P-E-C-T, Find Out What It Means to Customer Experience

R-E-S-P-E-C-T, Find Out What It Means to Customer Experience

Despite advancements in CRM systems, most of today’s customer service technology is self-centered. We want to use technology to learn about our customers and our interactions with them, ultimately to pursue our own business goals. This technology often fails to respect customers’ time. Find out why respect and customer experience go hand in hand.

Messaging Lets Customers Tell You Exactly What They Want

Messaging Drives One-to-One Marketing and Creates Learning Relationships

Customer-centricity is the name of the game in today’s mobile-first world. But whether you’re trying to follow the Five I’s of one-to-one marketing or focusing on fostering learning relationships, you need the right medium for customer conversations. Find out why messaging is the perfect fit for a one-to-one business.

It’s Time to Integrate Messaging into Your SaaS App

Integrate Messaging into Your SaaS App

Just about every tool you use and website you visit has that little chat bubble stuck in the bottom-right corner to let you know you can get in touch with customer service if necessary. But SaaS companies can go deeper with messaging. Direct messaging integration can facilitate communication between users and improve collaboration.

Messaging—The Past, Present, and Future of Voice Interfaces

Messaging—The Past, Present, and Future of Voice Interfaces

As voice interfaces are on the rise, brands are wondering about what their voice strategy should be. This is the same challenge companies faced when chatbots were at peak hype in 2016. The future of customer conversations isn’t about choosing a single channel. It’s about integrating all channels into a centralized messaging strategy.

The Rise of Chatbots in Native Apps

The Rise of Chatbots in Native Apps

Are Chatbots Actually Dead on Arrival? It’s been a wild year for chatbots. After Facebook announced the launch of the Messenger Platform with bot support at F8 2016, AI-powered messaging took off. In just over a year, Messenger grew to include over 100,000 developers and 100,000 chatbots. But while the tech industry has been ablaze […]