Introduction to the Conversational Economy Series

Discover the Conversational Economy The Conversational Economy series will explore the trends in business and technology that are taking us back to a relationship-based economy, where customers are treated as individuals, and where businesses no longer need to guess as to what their customers want. Commerce Rebooted Commerce used to be personal. We used to […]

The new unbundlers

The new unbundlers

The new unbundlers I’ve always loved the Jim Barksdale quote from the Netscape IPO roadshow: “There’s only two ways I know of to make money: bundling and unbundling” — mainly for its simplicity and truth that has stood the test of time and markets. Today, Amazon has emerged as the Apex Predator of bundlers. Amazon […]

Algorithms Are Not Enough in Financial Services

Algorithms Are Not Enough in Financial Services

Algorithms Are Not Enough in Financial Services For every article you see about the advantages of emerging artificial intelligence (AI) technology, it seems like there are 3 or 4 discussing how machines are going to take all our jobs. Finance has been one industry where employees are already experiencing significant displacement. However, financial services firms […]

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Introducing Layer UI for Web

Messaging Best Practices

We are pleased to announce that Layer UI for Web is now generally available. Layer UI for Web extends the Layer Web SDK to include a library of customizable, commonly used widgets to be used for creating web-based messaging experiences. These widgets are intended to allow developers to focus on the look, feel and use-case […]

Customers Are People, Not Just Accounts—Let’s Start Treating Them That Way

Customers Are People, Not Just Accounts I was walking by the Ferry Building in San Francisco recently and a poster in the window of a big bank caught my eye. It said: “Customers want to be treated as people, not accounts.” It’s a simple statement, but it’s so true no matter what industry you’re in—especially […]

Visual Expression: Saying it better with Tenor GIFs

This is a guest post by Frank Nawabi, co-founder and head of business development at Tenor Getting your point across in a mobile message can be frustrating. You have a thought or feeling stuck in your head. It’s a hassle to type everything out in that small text box. An emoji just doesn’t cut it. […]