Swiggy Boosts Cancelation Flow Efficiency with Messaging

Layer | Swiggy messaging chat

India’s food delivery giant Swiggy moves from call support to Layer-powered messaging, driving cost savings and boosting agent efficiency.

4 Ways to Regain a Customer’s Trust After Losing It

Facilitating the Lifetime Customer Conversation

Every buyer-seller relationship is built on a foundation of trust. When a customer gives you their money, they need to trust that your product or service will deliver on the promises made during the sales process. In fact, research shows there’s a 60% chance a customer will make multiple purchases from the same company (source). […]

Wunder Increases Conversions 2X with Layer

Introducing “Mark All as Read” in Customer Conversations

About German behavioral economist Gunnar Froh is a Web 2.0 tech-boom original who founded house-sharing app Accoleo, acquired by AirBnB in 2011. After journeying to Silicon Valley to work with the accommodation giant, Gunnar wanted to iterate on the urban mobility solutions he had witnessed. Anchored in behavioral economics principles, Gunnar set about building Wunder, […]

KeepTruckin: Hassle-Free Compliance for 300,000 Drivers

KeepTruckin: Hassle-Free Compliance for 300,000 Drivers

KeepTruckin is on a mission to improve the efficiency and safety of America’s trucking industry by building great technology products for truck drivers and fleet managers. This meant building seamless, customer-centric experiences for both sides. See how Layer has helped KeepTruckin pursue its mission.

Chatbot Success: Lessons Learned from Jobr by Monster

Chatbot Success: Lessons Learned from Jobr by Monster

Jobr can trust its Career Concierge to handle so many user inquiries that they don’t need anyone to manage the bot. Why are their results so different from the 70% of Facebook Messenger chatbots that fail? Jay Feng, Jobr Lead Data Scientist, explains how building a chatbot with Layer has pushed the marketplace app forward.

Ahoy Makes Business Travel Easy with Layer

How Ahoy Uses Layer to Make Business Travel Easy

Ahoy is a flight booking and travel support service for businesses. We spoke to Ahoy Co-Founder and CTO, Bart Hernas, about how the company has evolved. Check out how they’re using the Layer Customer Conversation Platform to make business travel easy.