Introducing “Mark All as Read” in Customer Conversations

Introducing “Mark All as Read” in Customer Conversations

Customers have been reaching out to tell us about their need for a “Mark All as Read” feature in the Layer platform. Rather than leaving customers to find manual workarounds, we’ve recently updated the product to include a simple method for marking messages as read and clearing notifications.

Add Presence to Your Conversations

Presence Has Shipped Presence is now generally available for Layer customers; and ready to tell you when your customers and contacts are: Presence can facilitate a number of tasks within the communications process: – Identifying users who are active within your application, and may need help from your staff – Identifying users who are available […]

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Introducing Layer UI for Web

Messaging Best Practices

We are pleased to announce that Layer UI for Web is now generally available. Layer UI for Web extends the Layer Web SDK to include a library of customizable, commonly used widgets to be used for creating web-based messaging experiences. These widgets are intended to allow developers to focus on the look, feel and use-case […]

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World-Class Messaging in Minutes

Guide to World-Class Messaging We know that messaging increases customer engagement and improves conversion. No matter what industry you’re in, a 1:1 customer conversation strategy can lead to business success. However, creating your own branded messaging experience might sound easier said than done. But did you know you can achieve world-class messaging in just a […]

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Learning with teams

Editor’s note: This is a cross-post from Udacity‘s Dhruv Parthasarathy. Dhruv shares how, with the collaboration with Layer, they were able to successfully implement their classroom chatroom feature, Teams. Despite all the advancements made to date, online education still has one glaring shortcoming — it is lonely. Learning online today is largely done on your own, at […]

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Introducing the Layer Client API

Today we’re happy to announce the public availability of our new Client API—a REST and WebSocket API that lets anyone build browser-based messaging applications for web and desktop. Its release comes at the end of several months of beta testing. Three hundred developers took part in our early access program, and a number of companies […]