Customer Engagement a Major Focus at Mobile World Congress Americas 2017

Customer Engagement a Major Focus at Mobile World Congress Americas 2017

MWC Americas hosted over 21,000 attendees from 110 countries, which gave us a way to connect with a global community of decision makers. Because we’re all so hyper-connected, the show gave the Layer team a chance to meet in person with the relevant context established beforehand. Here are some key takeaways from the conference.

Looking Back at FinovateFall 2017

Looking Back at FinovateFall 2017

Now that we’re home from FinovateFall, I can look back and think about my key takeaways from both the thought leadership sessions and feedback for our on-stage pitch for the Layer Customer Conversation Platform. Here are three of the biggest themes from the event and two key use cases for messaging in the industry.

Lessons Learned from Aviation Festival 2017

Lessons Learned from Aviation Festival 2017

It was great speaking with some of the 1,100 people in attendance at Aviation Festival 2017. Many of the speakers focused on how to reach customers where they are. Now that the conference is over, here are some of my biggest takeaways about how the airline industry can transform itself through customer conversations.

MobileBeat 2017 Replay: How to Make E-commerce More Customer-Centric

How to Make Ecommerce More Customer-Centric

Customer-centric e-commerce is about more than throwing a chatbot on a website or having multiple channels available to engage with consumers. You need the right technology in place to take a real-time, conversational approach to selling. Find out how to make a more engaging e-commerce experience.

Looking Back at RISE 2017 in Hong Kong

RISE 2017 in Hong Kong

Layer Gets Involved in the Growing Startup Scene in Asia I grew up in Hong Kong, so when I headed there to attend RISE 2017 I felt a bit sentimental. It’s amazing to see that the startup scene in Asia is finally picking up. And even better, it’s growing exponentially. The RISE conference is put […]

Join Layer and Parse for our Google I/O Party

We’re teaming with our friends at Parse to host a party during Google I/O. Join us on May 27th — the evening before the conference kicks off — at Layer’s San Francisco HQ. Come for drinks, food, music and great company. If you came to Layer’s I/O party last year, you know the turnout was […]