Messaging Series: Managing History Access Properly

How to think about allowing users to manage their conversation history No matter what changes in the world of digital customer experiences, one thing will always stay the same—the need for speed. We’ve traditionally seen the need for in website development. Every second of loading time delay can result in lost revenue. In fact, 40% […]

Messaging 101 Series: The Importance of Avatars

Messaging 101 Series: What to Know about Avatars! Guide to Messaging & Avatars They say a picture is worth a thousand words. But who says pictures can’t be worth more than just a thousand words? In your messaging experience, pictures/avatars could make the difference between lasting customer engagement and losing business to competitors. At a […]

Messaging: Do You Have to Worry About Sorting Conversations?

Sorting Conversations Messaging 101 Series: Do You Have to Worry About Sorting Conversations? Think about how your text messages are sorted on your phone. Every time a new message comes in, it appears at the top of your conversation list and stands out from the rest of the threads. But what if the UI didn’t […]

Messaging 101 Series: Choosing Between Single and Multi-Thread Conversations

The basic conversation list is a fundamental UI component for any messaging experience. After all, you can’t have conversations with users if they can’t locate the messages. Regardless of your specific use case, the way you present the conversation list to users matters. Any friction in the experience could be the difference between creating a […]