Accolade turned to Layer for its messaging needs as it approached the launch of the Accolade Mobile app.
Since launch, the app has supported more than 70,000 messages and maintained a 5-star rating. For Accolade, these achievements come along with significant business benefits.
Speed to market
The Accolade team was able to quickly create a gorgeous, industry-leading application that seamlessly weaves together conversation, context, and content to deliver a superior healthcare experience.
Accolade Health Assistants and clinical teams have complete access to health records and claims history, as well as notes from previous interactions—all of which is combined in the Accolade intelligent platform. This Personal Health Information (PHI) integrates with Accolade insights to ensure more effective collaboration with members while maintaining strict security and compliance with HIPAA.
Control over Data
Accolade specializes in unlocking rich contextual data about the lives and health of individuals using deep data science, machine learning, and artificial intelligence from withing the proprietary Maya Intelligence Engine. This actionable data empowers Accolade Health Assistants with insights that enable far more personalized and effective healthcare and support.
Layer gives Accolade’s data team full programmatic access to conversation histories to better understand each individual. This understanding helps the team continuously improve healthcare recommendations.
Rich media functionality
Layer allows customers to build a conversation experience that isn’t just a list of text messages. Accolade’s “mini apps” are rich content that members and advisors can drop into conversations for collaborative access.
The mini apps currently provide functionality such as secure document sharing while future iterations of the app will include doctor recommendations and claims.