Maximize passenger revenue per available seat mile
Higher volumes of flights are leading to lower ticket prices. Use Layer to create a frictionless, intimate concierge experience that helps you sell additional services like lodging and entertainment for customers.
Minimize cost per available seat mile
Phone trees and hold times create friction in the customer experience that could drive people to the competition. With a support flow built around Layer, many messages can be handled by bots to free up customer service resources.
Own the traveler’s journey with a branded experience
Wellness travel is increasing 50% faster than regular travel, giving airlines a chance to own the luxury digital travel experience. Use Layer to differentiate the customer experience and eliminate friction between customers and agents.
Capture the largest growing travel segment through its desired channel
Millennials are leading the shift toward texting and away from calling. With 76% of millennial travelers check in for flights digitally and many carry a running text conversation with their friends, messaging is the best method to reach them.
Foster customer loyalty by valuing reward members
Airlines have more customer data about travel history and price sensitivity than ever before. With Layer, this data can be used to send the right push notifications and reduce friction in the buying process.
Eliminate customer meltdowns during flight cancelations
Every traveler is familiar with the unpredictability of flight delays and cancelations. Leverage right messaging through Layer to push bot notifications to suggest, change, and confirm flights so customers don’t have to wait in line for new tickets.