Hotels Use Layer to Accommodate the
Growing Experience Generation
___

Leverage rich messaging to own a frictionless
customer experience for booking, support and loyalty

Hotels Use Layer
to Accommodate the Growing
Experience Generation
___

Leverage rich messaging to own a frictionless
customer experience for booking,
support and loyalty

The Value of Frictionless Hospitality Experiences

Regain control from online travel
agencies and aggregators

Build a booking, support and loyalty experience customers actually want to come back to. Layer helps you create a direct line of communication to customers for a more personal and engaging experience.

Meet (and exceed) millennial
expectations

Millennials have become the experience generation, seeking events and travel more than simple products. Layer-powered messaging lets you offer localized, on-demand booking and room service experiences for millennials who expect such convenience.

Get ahead of the sharing
economy

Don’t let tech companies outshine you with their on-demand hospitality services. Use Layer to neutralize the tech advantage and create a messaging experience that combines chatbots and human interaction for booking and room service.

Boost revenue with smoother
upsale opportunities

Consumers are more receptive than ever to personal recommendations. Layer allows you to expand revenue per available room by providing frictionless service and experience recommendations without typically disruptive upselling.

Own the mobile booking
experience

By 2020, 1 in 5 Americans will book their travel experiences via mobile devices. Use Layer to provide a seamless booking experience that isn’t just mobile optimized—but mobile-native to keep customers coming back for more.

Personalized Hospitality Drives Customer
Loyalty for the Experience Generation

  • Rich product cards for room bookings and service
  • Seamless mix of automated and human interaction with customers
  • Personalized experience recommendations based on chat history
  • Instantly answer customer questions and concerns

Embrace the Messaging Revolution

See how our experts can help you create a customized engagement platform