Introducing “Mark All as Read” in Customer Conversations

Update Based on Customer Feedback

You asked and we listened. In the latest Layer SDKs for iOS, Android, and Web, we’ve introduced an update that allows clients to mark all messages as read.

In the past, customers were writing scripts using SAPI to identify unread messages in the middle of conversation threads and mark them as read. We’re always trying to improve the experience within the Layer platform and customers were calling for a more convenient way to mark messages.

Now, when you look at the SDK, you’ll find a new option on ‘Conversation’ to ‘markAllMessagesAsRead’. Even if messages are still on the server side and haven’t been downloaded by a client, you can mark them as read. This minor product update is especially helpful for iOS users because it offers a quick way to clean up badge counts.

This isn’t a complicated product update, but it opens a few specific use cases that are particularly useful for brands that are taking advantage of the Layer customer conversation platform.

3 Use Cases for the “Mark All as Read” Update

We see three basic use cases for this feature:

“Mark All as Read” isn’t the biggest update in we’ve shipped, but we wanted to address a common problem many of our customers were facing.

If there are any other product updates you’re hoping to see, please contact us and share your feedback. We’re always happy to listen.