White Paper

Bringing Chatbots into the Customer Conversation

The chatbot story has been a rollercoaster of emotions in the last year or so. When Facebook announced Messenger support for chatbot developers, the number of bots exploded as brands rushed to get in on the trend. Now, early adopters are backing away as chatbot failure runs rampant. Is there a middle ground, here?

This new white paper dives deeper into the discussion to explain the strategic value of chatbot technology.

Download this resource and learn about:

  • The differences between AI, machine learning and deep learning in the chatbot conversation
  • How messaging is becoming the universal experience (and where chatbots fit in)
  • 6 unique approaches to chatbot technology for different business goals
  • Key considerations before chatbot implementation
  • And more

View the Whitepaper