White Paper

Transforming B2B Marketplace User Experiences

For years, B2B marketplaces have strived to mimic Amazon’s familiar user interface. However, ease-of-use is par for the course these days and companies must be more innovative with their user experiences.  Learn how to use Smart Systems and Messaging, Chat and Collaboration (MCC) to transform B2B Marketplace user experiences.

Download this free guide to see what Jason Busch (Founder of Spend Matters) and Michael Lamoureux (aka the Doctor of Sourcing) think about:

  • How to think about artificial intelligence in the user experience
  • What customers expect from an AI-enabled system
  • Where messaging, chat and collaboration (MCC) fit into the marketplace experience
  • And more

About Spend Matters

Spend Matters is the world’s best and largest information source for procurement and supply chain professionals, enabling CPOs, consultants and technology solution providers to make smart decisions regarding all things procurement. Spend Matters is a genuinely independent, neutral source for the latest analysis and insight into the procurement industry through unbiased reviews, research briefings and editorial content.

View the Whitepaper