How does customer relationship drive your business? Tips to improve customer relationships. | Layer

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Why Sales and Support Were Never Meant to be Divided

Why Sales and Support Were Never Meant to be Divided

The separation of sales and support was the imperfect organizational answer to balancing internet availability and 1:1 service. No matter what industry you’re in, the gap between sales and support forces you to grow your business in ways that don’t align with consumer expectations. Now we have to bring customer conversations back together.