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Voxeet and Layer Partnership: Better Conversations Together

Voxeet and Layer Partnership: Better Conversations Together

Voxeet and Layer Improve Lifetime Customer Conversations At Layer, we believe in messaging as the universal experience. Mobile has completely changed the way we communicate, and messaging interfaces present a conversation experience that we can all understand. But no matter how much consumers love messaging, there’s a time and place for synchronous forms of communication […]

Voice and the Elderly—There’s More to the Conversation

Voice and the Elderly—There’s More to the Conversation

Voice is the most natural messaging interface for the elderly and has the power to change healthcare as we know it. But as hospitals and nursing homes embrace voice assistants for elder care, many are missing the big-picture advantages of conversational healthcare. See why it’s important to incorporate voice into a larger messaging strategy.

Customer Engagement a Major Focus at Mobile World Congress Americas 2017

Customer Engagement a Major Focus at Mobile World Congress Americas 2017

MWC Americas hosted over 21,000 attendees from 110 countries, which gave us a way to connect with a global community of decision makers. Because we’re all so hyper-connected, the show gave the Layer team a chance to meet in person with the relevant context established beforehand. Here are some key takeaways from the conference.

On Mobile, Contact Us Becomes Message Us

On Mobile, Contact Us Becomes Message Us

Mobile has changed consumer expectations in customer support. Long, frustrating phone calls were once acceptable, but now instant gratification is expected. And yet, the companies whose apps we use every day—retailers, banks and financial services firms, travel companies, etc.—are keeping their customer support processes in the desktop dark ages. It’s time to adapt.

Creating Delightful Moments Throughout the Entire Customer Journey

Creating Delightful Moments Throughout the Entire Customer Journey

For many business leaders, keeping up with new technologies like artificial intelligence, machine learning, and chatbots is enough to draw all attention. But as you navigate these new technologies, there’s something more important to focus on—the customer. Our new white paper tells you how to create delightful moments throughout the digital customer journey.

New White Paper: Bringing Chatbots into the Customer Conversation

Whitepaper: Bringing Chatbots into the Customer Conversation

Brands have mixed feelings about chatbots in 2017. Are they a customer experience saving grace, or just an overhyped technology? Our new whitepaper, Bringing Chatbots into the Customer Conversation, cuts through all the chatbot noise and explains how brands can make them more effective pieces of an overall messaging strategy.