Customer satisfaction provides businesses with a metric. They can manage and improve client relationships with a messaging app! | Layer

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New White Paper: Bringing Chatbots into the Customer Conversation

Whitepaper: Bringing Chatbots into the Customer Conversation

Brands have mixed feelings about chatbots in 2017. Are they a customer experience saving grace, or just an overhyped technology? Our new whitepaper, Bringing Chatbots into the Customer Conversation, cuts through all the chatbot noise and explains how brands can make them more effective pieces of an overall messaging strategy.

Messaging for the on-demand economy

If you live in the developed world, you likely have access to apps that let you order just about anything from the comfort of your couch. You can purchase groceries, cleaning services, or food delivery, call a car, or even arrange a doctor visit. Over the past few years the number of these on-demand apps […]

Spotlight on a Layer user: Pop

The idea for Pop was born far from its San Francisco headquarters. Founder and CEO Joshua Nguyen was traversing the highlands in Burma with a guide, some 20 miles from a hot guerilla zone. A former product executive at Flickr and Tumblr, he’d come to this place to clear his head and decide on his […]