The customer conversation takes many forms.
Layer can power them all.
Messaging is the native UX of mobile.
Deliver a frictionless, delightful customer experience that converts.
Beyond phone and email, let your customers talk to you the way they want in 2017—through messaging.
Leverage rich cards to create a frictionless, mobile-native purchase experience for your customers.
From a stylist that knows you to a bot that learns after every interaction, Layer makes commerce conversational again—the right way.
Sell directly to your customers the old fashioned way—by talking with them. No middlemen.
Let your sales reps handle multiple conversations at once by triaging and leveraging automation around the edges.
Allow your sales reps to form a personal relationship with customers and help them sell with personalized recommendations.
Your customers don’t want to send emails into a black hole, open a faceless ticket or wait on hold. Support them the way they expect to be supported in a mobile-first world.
Maintain persistent, contextual customer conversations that
give your reps a full view of customer histories.
From sending a return shipping box to changing a flight reservation, empower your reps to resolve customer issues immediately with rich messages.
Leverage Layer’s flexible server-side logic to tag and prioritize incoming support requests.
Integrate your ticketing system of choice seamlessly into your support agent UI in whatever way makes sense for your business.
Use the human touch to sell in a more personal and personalized way.
Leverage rich cards to create a frictionless, mobile-native purchase experience.
Maintain a persistent, contextual conversation with customers to provide quality support.
Facilitate productive conversations between buyers and sellers that build trust and make transacting easier.
Use rich, contextual meeting cards to facilitate in-person or virtual meetings in a multi-sided marketplace.
Cut down on stressful support email addresses and let market participants sort issues out by maintaining low-pressure communication.
Foster deeper connections between community members and keep them connecting inside your app.
Create open spaces for community members to communicate and share content.
Let community members express themselves more fully with rich content sharing integrated right inside their conversations and channels.
Talk to one of our experts about how to transform your customer conversation